Returns & Exchanges

At Remi Cachet, we want you to be completely satisfied with your hair extensions; however, if you are not happy with your purchase, we offer a 30-day return policy for products in their original, unopened condition. Please ensure the hygiene seal remains intact, as we cannot accept returns for hair that has been removed from its packaging for health and safety reasons.

1

Request a Return

Log into your account or visit our returns portal to submit a request and obtain your unique Return Merchandise Authorization (RMA) number.

2

Package Your Item

Securely pack the unused products in their original packaging, ensuring the gold hygiene seal is unbroken and all tags are still attached.

3

Ship to Remi Cachet

Affix the provided return label to your package and drop it off at your nearest authorized carrier location, keeping your tracking receipt for reference.

4

Quality Inspection & Refund

Once our specialists confirm the extensions meet our quality standards, your refund or exchange will be processed within 5-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing